將您的電子郵件轉換為排序整齊的工單
Freshdesk Support Desk

輕鬆分配您所收到的工單並在最短的時間內解決客戶問題，

將客戶支援轉變為使客戶感到開心。

您收到的工單可能相當紊亂，很容易漏掉一些客戶需求

Freshdesk 支援服務幫助您的團隊

更好且輕鬆地組織
並提供客戶支援螢幕閱讀器支援功能已啟用。

Freshdesk Omnichannel

Freshdesk Omnichannel 包含：

Support Desk (工單作業系統)
Messaging (聊天機器人及 whatsapp 整合)
Contact Center (雲端語音通訊)

為您的客戶支援專員提供輕鬆服務功能。您可選擇各別單獨購買或組合購買。

更有效管理客戶諮詢

Freshdesk Support Desk 透過自動化功能，將接收到的電子郵件轉換為可輕鬆分類、排序與分配的工單，以幫助您集中所有對話。

避免重複
工作

Freshdesk 可向專員通知工單已處理完畢，以避免重複之回覆。專員亦可預設常見問題解答及電子郵件範本，透過一鍵點擊即可進行快速回應，不必重複輸入相同之訊息。

改善團隊協作並更快解決問題

透過提供一個協作的工作平台，客服專員可以於其中討論、留下內部筆記並與公司內產品專家共享工單所有權，Freshdesk Support Desk 協助找出解決客戶問題的最佳解決方案。

追蹤與衡量進度

報告並分析可幫助您了解相關作業是否運作正常。 Freshdesk 的一鍵式報告與儀表板能提供團隊績效和客戶滿意度的洞察報告。

Freshdesk 如何幫助您？

發現原因

FRESHDESK SUPPORT DESK 的獨到之處

為何選擇思想科技？

Freshworks 的

首選經銷商

Master Concept 思想科技是香港、台灣、馬來西亞、新加坡與中國大陸地區第一個、也是唯一的 Freshworks 首選經銷代理商。作為 Freshworks 在亞太地區的首選和授權經銷商，我們幫助企業簡化和優化其客戶服務的工作流程。

價格方案

Support Desk

Omnichannel

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.e-form__buttons__wrapper__button-previous{background-color:var(--e-global-color-accent);}.elementor-widget-form .elementor-message{font-family:var(--e-global-typography-text-font-family),Sans-serif;font-size:var(--e-global-typography-text-font-size);font-weight:var(--e-global-typography-text-font-weight);line-height:var(--e-global-typography-text-line-height);letter-spacing:var(--e-global-typography-text-letter-spacing);word-spacing:var(--e-global-typography-text-word-spacing);}.elementor-widget-form .e-form__indicators__indicator,.elementor-widget-form .e-form__indicators__indicator__label{font-family:var(--e-global-typography-accent-font-family),Sans-serif;font-weight:var(--e-global-typography-accent-font-weight);}.elementor-widget-form{--e-form-steps-indicator-inactive-primary-color:var(--e-global-color-text);--e-form-steps-indicator-active-primary-color:var(--e-global-color-accent);--e-form-steps-indicator-completed-primary-color:var(--e-global-color-accent);--e-form-steps-indicator-progress-color:var(--e-global-color-accent);--e-form-steps-indicator-progress-background-color:var(--e-global-color-text);--e-form-steps-indicator-progress-meter-color:var(--e-global-color-text);}.elementor-widget-form .e-form__indicators__indicator__progress__meter{font-family:var(--e-global-typography-accent-font-family),Sans-serif;font-weight:var(--e-global-typography-accent-font-weight);}.elementor-widget-login .elementor-field-group > a{color:var(--e-global-color-text);}.elementor-widget-login .elementor-field-group > a:hover{color:var(--e-global-color-accent);}.elementor-widget-login .elementor-form-fields-wrapper label{color:var(--e-global-color-text);font-family:var(--e-global-typography-text-font-family),Sans-serif;font-size:var(--e-global-typography-text-font-size);font-weight:var(--e-global-typography-text-font-weight);line-height:var(--e-global-typography-text-line-height);letter-spacing:var(--e-global-typography-text-letter-spacing);word-spacing:var(--e-global-typography-text-word-spacing);}.elementor-widget-login .elementor-field-group .elementor-field{color:var(--e-global-color-text);}.elementor-widget-login .elementor-field-group .elementor-field,.elementor-widget-login .elementor-field-subgroup label{font-family:var(--e-global-typography-text-font-family),Sans-serif;font-size:var(--e-global-typography-text-font-size);font-weight:var(--e-global-typography-text-font-weight);line-height:var(--e-global-typography-text-line-height);letter-spacing:var(--e-global-typography-text-letter-spacing);word-spacing:var(--e-global-typography-text-word-spacing);}.elementor-widget-login .elementor-button{font-family:var(--e-global-typography-accent-font-family),Sans-serif;font-weight:var(--e-global-typography-accent-font-weight);background-color:var(--e-global-color-accent);}.elementor-widget-login .elementor-widget-container .elementor-login__logged-in-message{color:var(--e-global-color-text);font-family:var(--e-global-typography-text-font-family),Sans-serif;font-size:var(--e-global-typography-text-font-size);font-weight:var(--e-global-typography-text-font-weight);line-height:var(--e-global-typography-text-line-height);letter-spacing:var(--e-global-typography-text-letter-spacing);word-spacing:var(--e-global-typography-text-word-spacing);}.elementor-widget-slides .elementor-slide-heading{font-family:var(--e-global-typography-pri