With a new Okta-enabled Single Sign-On system in place, one of the added benefits of the unified identity platform for CityU is a greater sense of visibility around user access and identity across all university platforms.
“In the past, users did not know how their identity accounts had been used in the past few months and now, they have that visibility,” says Lee. “They are more conscious about account security compared to in the past because they couldn’t watch the logs.”
“Our service desk now has visibility of user logins, so they know whether they are successfully logged in, their Wi-Fi connectivity status, or if there is an account authentication issue. They can now provide more accurate and more responsive solutions.”