Laurel and
Google Workspace

To resolve the above problems, LAUREL’s IT team opted for “cloud” and “more user-friendly” systems and started to team up with Master Concept, a Google Cloud Premier Partner by implementing Google Workspace. The goal is to resolve the issues of insufficient on-premises storage, dated email systems, time-consuming mail sending/receiving/saving, and ineffective communication and documents exchange.

1. Old and new systems ran simultaneously to ensure smoother cloud migration

   As the Exchange 2003, email server is dated and not supported by any back-up system, Master Concept first affirmed the maximum system capacity for simultaneous operation, conducted tests/verifications, streamlined all technical procedures, and worked up a precisely estimated rundown to ensure a smooth migration during the evaluation. Further, since LAUREL is a food manufacturer/retailer, they would not want to have its employees affected by the migration. Accordingly, Master Concept formulated a “Double Mail Correspondence Plan”, through which the existing mail system could run at the same time with Google Workspace and switched to the Google Workspace setting only after all emails, documents and data were completely transferred. This migration process took only four days without hindering the employees from receiving or sending emails at all. During the launch month, LAUREL’s entire workforce received online and physical Google Workspace training from Master Concept to ensure a hassle-free transition.

2. Team collaboration and real time data updates

   Besides resolving the problem of dated email systems and insufficient storage, LAUREL conducted collaborative coordination for daily tasks performance via Google Document/Sheet after using Google Workspace. Previously, LAUREL’s employees had to compile a great number of operation sheets, marketing event proposals on a daily basis and email them to the general manager as well as other departments for inspection. As the above was not completed via online document tools, the document content could go missing during the back-and-forth correspondence or content amendment might be difficult to put into practice when necessary.

After the implementation, the online tools in Google Workspace have benefited LAUREL in their daily operation. With shared online editing, internal communication has become more efficient. In particular, the fact that data can be directly stored on cloud has given supervisors at all levels and in all departments real-time data access. No need to send documents back and forth while occupying storage space. Data can be saved in a centralized cloud drive for shared viewing.