Success Stories
Master Concept provides technology services and cloud advisory to improve customer experience for the world’s leading brands. With more than 120 people serving enterprise clients and thousands of other businesses around the Asia Pacific. Let’s share some success stories how we grow with our valuable customers.
Decathlon: Reduce 96% of customer service response duration
Since conducting Freshdesk Messaging for a year, the number of work orders (queries) from customers (including conversations from Freshdesk Messaging) increased from an average of 3,500 to 5,500 per month. On the other hand, the initial response time of the work order was sharply reduced from 2.5 hours to less than 5 minutes. More customer inquiries have also contributed to the high online sales performance of Decathlon.
Feedback from clients
"Google Maps API provides a complete set of development tools for WeMo Scooter. In addition to a complete set of tools, providing a familiar Google Maps UI helps us create a better experience for our customers and staff."
"The essence of the success of a restaurant chain is to replicate quickly and effectively. Using Google Workspace saves data integration and speeds up all operational efficiency and communication. This is also internalized into our internal management mechanism..."
"Google's services are helpful for us to quickly build a company database and remote operations. Data cloud management, query, and access control are very clear, which can effectively reduce labor costs and speed up operation procedures for us, especially after the outbreak of the epidemic."
"Since Decathlon Taiwan introduced Freshdesk Messaging about a year ago, the initial response time for a customer's work order (query) has been significantly reduced from 2.5 hours to less than 5 minutes."
Previous
Next
