Success Stories

Master Concept provides technology services and cloud advisory to improve customer experience for the world’s leading brands. With more than 120 people serving enterprise clients and thousands of other businesses around the Asia Pacific. Let’s share some success stories how we grow with our valuable customers.

Decathlon: Reduce 96% of customer service response duration

Since conducting Freshdesk Messaging for a year, the number of work orders (queries) from customers (including conversations from Freshdesk Messaging) increased from an average of 3,500 to 5,500 per month. On the other hand, the initial response time of the work order was sharply reduced from 2.5 hours to less than 5 minutes. More customer inquiries have also contributed to the high online sales performance of Decathlon.


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