In today’s competitive business landscape, providing exceptional customer support is paramount to success. Customer support platforms play a crucial role in managing and streamlining customer inquiries. With Zendesk recently implementing a price increase, businesses now have an opportunity to explore alternative solutions. Let’s compare Zendesk and Freshdesk, shedding light on their respective strengths and features, aiding you in making an informed decision for your customer support needs.
Discussions about AI are ongoing, from Microsoft and Open AI expanding their collaboration and launching Windows Copilot to integrate AI into the work system. Recently,Google
Speech recognition is an interesting task, and we can see a large number of APIs in the market recently. However, when it comes to speech
We’re excited to invite you to the upcoming Google Cloud Summit extended and organised by Master Concept. In this 3-hr event, we will showcase the
Top trends in digital customer experience In this 2-hr seminar, we bring together marketing and data experts from e-commerce and online business to explore the
Search and website performances are closely tied to your customer experience. This Google event could explore how to enhance modern apps with AI/ML techniques, with
In 2020, the covid-19 epidemic has changed the global industrial chain and most of the offline business models. It has created business opportunities for new service providers such as food delivery, transportation, e-commerce and online shopping. How does Google Maps help logistics companies to reduce operating costs and increase productivity and efficiency through location intelligence?
September 28, 2023 13:00 – 17:00 (HKT) Hyatt Regency Cloud security day powered by global security forerunners Days Left Join
Date TBC Time 09:30 – 17:30 (Total 8 hours) Location 2/F, The Whitney, 183 Wai Yip Street, Kwun Tong Language
Date TBC Time 09:30 – 17:30 (Total 8 hours) Location 2/F, The Whitney, 183 Wai Yip Street, Kwun Tong Language
In today’s competitive business landscape, providing exceptional customer support is paramount to success. Customer support platforms play a crucial role in managing and streamlining customer inquiries. With Zendesk recently implementing a price increase, businesses now have an opportunity to explore alternative solutions. Let’s compare Zendesk and Freshdesk, shedding light on their respective strengths and features, aiding you in making an informed decision for your customer support needs.
Discussions about AI are ongoing, from Microsoft and Open AI expanding their collaboration and launching Windows Copilot to integrate AI
We are thrilled to announce that Master Concept, a premier provider of technology and cloud advisory services across the Asia Pacific (APAC), has received recognition as a Notable Managed Service Provider in Gartner “Midmarket Context: Magic Quadrant for Public Cloud IT Transformation Services*”.
Speech recognition is an interesting task, and we can see a large number of APIs in the market recently. However,
Freshdesk stands out as the top choice for many reputable brands globally due to its ability to integrate customer messaging channels and internal support into a single platform. This eliminates the need for customer service representatives to juggle messages from multiple platforms and streamlines internal and external communication and coordination. By doing so, Freshdesk saves time and effort, making it easier for representatives to handle various communication channels quickly and efficiently.
In this article, we will discuss how to use the UI interface of Google Cloud to perform speech-to-text transcription and
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