Solution
Freshworks
Offers the most intuitive and friendly platform to resolve clients’ problems with marketing, sales, customer service and IT service!
Master Concept - Preferred APAC Agent
Master Concept is the first and the only Freshworks agent in Hong Kong, Taiwan, Malaysia, Singapore, and China. As Freshworks’ one and only agent in Asia Pacific Area, we help enterprises streamline and optimize their customer service workflows.
Freshworks is not only a Saas with the most Gartner five stars comments, but also highly recognized by many renowned brands in the world.
Enterprises' first choice! A must-have tool for digital transformation
Using the most powerful management tool to enhance overall operation, boost staff efficiency, and decrease time and labor costs critically!
Freshdesk support desk
Customer Service Ticket Management
- A tool to help the customer service team systematize the chaos of messages, increasing customer satisfaction with excellent customer experience.
- Integration of messages from email, official website form, Facebook posts, and more
- Knowledge base
- Automated process design
- All-in-one analysis report
- Open-source API
Freshdesk messaging
Real-time Chatbot
- A tool to help the customer service team organize all real-time messages. Activate the chatbot's automatic response, improve customers’ willingness to buy, and drastically reduce labor costs!
- Integration of social media messaging including Line, Facebook Messenger, Whatsapp, website chatbot, and more (social media)
- Auto-reply bot
- Knowledge base
- All-in-one analysis report
- Open-source API
Feddy AI
AI-powered Assist Bots
- Article Generator
- Email Copy Generator
- Conversation Summarizer
- Rephraser
Freshservice IT Service Platform
- A platform to help IT staff integrate failure report tickets. Automatic approval processes to shorten processing time and increase IT work efficiency.
- Enterprise employee self-service desk
- Workflow automation
- SLA Policy
- ITIL compliance
- MSP mode
- All-in-one analysis report
Freshsales Suite CRM
Customer Data Management
- A powerful platform to integrate tools used by the sales and marketing team, share customer data concurrently, shorten transaction circles and increase conversion rate!
- Sales email scheduling
- KPI goals setup for sales and evaluation
- Multiple channels of customer data collection
- Customized customer experience
- All-in-one analysis report
Any business needs Freshworks
Customer Service Management Tool
Customer Data Management
IT Service Management
Real-time Chatbot
Success story
Decathlon Taiwan- Strengthen customer interaction and increase online sales
Pain points: The mailboxes of the customer service team are way too messy, without categorization, and hard to organize.
Introducing Freshdesk and Fresh messaging
Performance:
- 57% up of the customer inquiry rate
- 96% down of the time taken for the first response (from 2.5 hours to 5 minutes)
- 25% up for the sales number
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