Offers the most intuitive and friendly platform to resolve clients’ problems with marketing, sales, customer service and IT service!
Master Concept - Preferred Agent in Taiwan
Master Concept is the first and the only Freshworks agent in Hong Kong, Taiwan, Malaysia, Singapore, and China. As Freshworks’ one and only agent in Asia Pacific Area, we help enterprises streamline and optimize their customer service workflows.
Freshworks is not only a Saas with the most Gartner five stars comments, but also highly recognized by many renowned brands in the world.
Enterprises' first choice! A must-have tool for digital transformation
Using the most powerful management tool to enhance overall operation, boost staff efficiency, and decrease time and labor costs critically!
Any business needs Freshworks
Customer Service Management Tool
Customer Data Management
IT Service Management
Decathlon Taiwan- Strengthen customer interaction and increase online sales
Pain points: The mailboxes of the customer service team are way too messy, without categorization, and hard to organize.
Introducing Freshdesk and Fresh messaging
- 57% up of the customer inquiry rate
- 96% down of the time taken for the first response (from 2.5 hours to 5 minutes)
- 25% up for the sales number