Customer Engagement Software Suite

The Freshworks cloud-based suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment.

Customer Experience

All you need for communication

A set of systems for support to provide a seamless communication channel to customers.

Modern messaging software for sales, marketing, and support to turn visitors into leads and customers into happy, engaged users
A cloud PBX system to provide a seamless communication channel to customers.

Employee Engagement

Collaboration made easy

A set of easy-to-use management software for most of your team members includes IT, HR, product, project team, etc.

Refreshingly easy-to-use, simple-to-configure IT service management software to modernize IT and other business functions.
A smart HR software to manage hiring, onboarding, time-off, employee data, and HR workflows.
Agile project management software to plan, track, test, and ship great software in a single place.
A contextual collaboration software to seamlessly collaborate with other teams with complete context.

Sales & Marketing

turn the data into insights

Make use of technology helps enrich customer data and discover insights. You will be able to build clear segmentation and visualization on top of your data set.

A CRM solution and sales system to enable sales teams with AI-based lead scoring, phone, email, activity capture, and more.
All-in-one conversion optimization suite to achieve better automation, faster conversions, and more sales.

Why Master Concept?

authorised reseller

in Asia Pacific


Seamless Migration

We provide deployment services and seamless data migration for all of your valuable data.

24-7 Local Support - G suite

24/7 Local Support

We have support teams among Asia Pacific including Hong Kong, Macau, Taiwan, Malaysia, Singapore, Beijing, Shenzeng and Hangzhou.


Flexible Payment Methods

We offer easy online & offline payment options denominated in local currency. You can even choose to wire transfer your payment to us. No credit cards required!


We provide training lessons to get you up and running fast with the tool and also help you get accustomed to the new working culture.

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customer service engage support

AI-powered omnichannel platform for intuitive and collaborative customer service

Freshdesk integrated seamlessly with our internal CRM using its out-of-the-box capabilities such as chat, email, phone, and social media channels. The reports has given our agents a chance to monitor their daily or weekly performance.

Leave Us Your Message.
We are ready to talk!

Leave Us Your Message.
We are ready to talk!

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