Solution
Freshservice
The Best ITIL-compliant ticket system,
provides a systematic flow for corporate employees or external customers to submit requests, and automatically execute services such as repair requests and asset applications.
Resolve all the problems you are facing now...
Imagine how chaotic it is when the IT personnel need to sort out employee requests manually as the information is scattered around
Without a good ITSM tool it's not easy to prevent recurring common problems
Employees do not have a suitable channel to submit requests
Expensive, complicated structure and pricing opaque, longer implementation period ITIL tools
What makes FRESHSERVICE so special?
在可預測掌握的基礎上，實現服務之交付使用資訊科技基礎設施資料庫。
Enterprise employee self-service desk
- Optimize internal processes and improve overall operations
- Self-service desk allows users to submit request, apply for various needs, view knowledge base articles, and check on review progress
Service Catalog
- Optimize user experience
- Visualize the software and hardware assets/service items that can be applied for, and let users directly choose items by adding to the cart
- Respond and solve problems faster, reduce downtime, and deliver a superior employee experience through robust workflows
Knowledge base
- Optimize customer experience
- Organize common problems into articles to assist customers in finding answers to resolve their problems
Multi-channel support
- Provide users with higher convenience
- In addition to the front-end, users can also submit tickets from Email, Slack, and Teams, and the needs of each channel can be integrated into the back-end
Workflow automation
- Substantially reduce the human work of processing specialists
- Create standard project templates for agile projects or waterfall project that allow your team to automate project schedules to increase efficiency
- Design various automated processes in a drag-and-drop manner, and automate most of the manual work through trigger conditions
Pricing Plan
- Incident Management
- Knowledge base
- Self Service Portal
- SLA Management
- Workflow Automator
- Orchestration
- Access Controls Starter
- Analytics Starter
- Multiple Portal Languages
- Custom SSL
- 1000+ marketplace apps
- Mobile Apps
- 1000 Orchestration transactions/mo/account
Growth
Intuitive, industry-leading support for growing businesses $ 49 /agent/month, billed annually
- Service Catalog
- Asset Management - Includes 100 managed assets
- Purchase Order Management
- Employee Onboarding
- Portal Customization
- MSP mode
- Multiple SLAs
- Business Rules
- Approval Workflows
- Business Hours
- 2000 Orchestration transactions/mo/account
- Problem Management
- Change Management
- Release Management
- Project Management
- SaaS Management
- Software License Management
- Contract Management
- Alert Management
- Analytics Pro
- Access Controls Pro
- Team Dashboards
- IP Range Restrictions
- 5000 Orchestration transactions/mo/account
Enterprise
Fully featured with bots for enterprise-level support $ 119 /agent/month, billed annually
- Freddy Virtual Agent on MS Teams and Slack
- Freddy Agent Assist
- Sandbox
- Audit log
- Exclusive account success manager
- 20,000 Orchestration transactions/mo/account
Master Concept - Preferred Agent in Taiwan
Master Concept is the first and the only Freshworks agent in Hong Kong, Taiwan, Malaysia, Singapore, and China. As Freshworks’ one and only agent in Asia Pacific Area, we help enterprises streamline and optimize their customer service workflows.
Freshworks is not only a Saas with the most Gartner five stars comments, but also highly recognized by many renowned brands in the world.
