Optimize your IT Service Management
Freshservice
Modernize ITSM with an intuitive and fast-time-to-value intelligent software.
Achieve predictable service delivery
with Information Technology Infrastructure Library
Improve service management with the features of Incident Management and Asset Management.
IT service
management
Easily transition to a modern, efficient, ITIL-aligned service desk software that requires no training.
Incident management
Route incidents intelligently and create on-call schedules for agents to manage critical events. Give your technicians all the tools they need to resolve incidents in a single screen experience.
Change management
Deploy a well governed change control process that allows for standardization and automation. Integrate Change Control with your service desk and CMDB to minimize risk.
Problem management
Isolate problems, link it to existing or past incidents, perform root cause analysis with Freshservice’s timeline of event, and minimize disruptions to the business.
Release management
Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements in your Freshservice account.
IT Asset
management
Scan, discover and manage all IT assets to gain asset visibility. Manage and control the assets throughout its lifecycle,
From procurement, discovery, utilization, maintenance, and retirement.
Asset Normalization
Create an unified view of all assets across multiple systems, offices, and clouds. Integrate with existing asset inventory systems to create a single pane of glass for your entire asset inventory.
Asset Lifecycle Management
Track purchase orders, initialize assets, and keep a record of every piece of information from procurement to retirement in a single unified view.
Integrated CMBD
Manage in-depth visibility into how the assets are connected to each other. Identify critical assets, and easily link them to incidents, problems, or projects at the click of a button.
Contract Management
Maintain a single record of all contracts with third party vendors. Track spending, optimize software license usage, and set reminders on renewals and expiries.
IT Operations
management
Break the silos between service and operation management to ensure faster incident resolution and enhanced end-user experience.
Alert management
Unify alerts from all the monitoring tools that oversee your infrastructure in a single pane of glass. Create playbooks for rapid remediation and downtime reduction.
Major Incident Management
Respond and resolve issues faster with powerful workflows, reduce downtime, collaborate with context, and deliver exceptional employee experience.
Orchestration Center
Extend workflows beyond Freshservice by integrating with 3rd party tools. Deploy powerful automations at scale without the need for complex development.
SaaS Operations
Discover and manage your SaaS estate, and optimize usage with insight-driven actions.
Project Portfolio
management
Bring IT service and project management together to deliver consistent business result. Plan, execute and deliver project with easy to use management tool.
Integrated Project
With an integrated ITSM and project management, gain visibility into all your key IT initiatives. Extend your PPM by giving your ServiceDesk team full context of project timelines and associated incidents and assets.
Customizable Project Templates
Deploy standard project templates for both agile or waterfall projects. Drive efficiency by enabling your team to follow pre-defined processes and automated project timelines.
Agile and Waterfall
Help team members manage any kind of project using new-gen project management. Run agile projects for software rollout or simple waterfall projects for planning and tracking any IT initiative.
Project Analytics
Gain a consolidated view of projects across teams with project analytics. Customize and build your own reporting dashboards with minimal effort. Track resources and manage efficiency and timelines in a single view.
Why Master Concept?
a Preferred reseller
of freshworks
Master Concept is the first and only preferred Freshworks reseller in Hong Kong, Taiwan, Malaysia, Singapore and China. As both Preferred and authorised Freshworks reseller in Asia Pacific, we help businesses to streamline and optimize their customer service workflow.
Pricing Plan
Choose your Freshservice edition. Try it free for 21 days Today! No credit card required.
Starter
For getting started/agent/month, billed annually
- Incident Management
- Knowledge Base
- Self Service Portal
- SLA Management
- Workflow Automator
- Orchestration
- Access Controls Starter
- Analytics Starter
- Multiple Portal Languages
- Custom SSL
- Marketplace Apps
- Mobile Apps
- 1000 Orchestration transactions/mo/account
Growth
For growing businesses across their LOBs/agent/month, billed annually
- Service Catalog
- Asset Management - Includes 100 managed assets
- Purchase Order Management
- Employee Onboarding
- Portal Customization
- MSP Mode
- Multiple SLAs
- Business Rules
- Approval Workflows
- Business Hours
- 2000 Orchestration transactions/mo/account
Pro
ITSM + ITOM + Project Management for large organizations/agent/month, billed annually
- Problem Management
- Change Management
- Release Management
- Project Management
- SaaS Management
- Software License Management
- Contract Management
- Alert Management
- Analytics Pro
- Access Controls Pro
- Team Dashboards
- IP Range Restrictions
- 5000 Orchestration transactions/mo/account
Enterprise
Service management solution for enterprises/agent/month, billed annually
- Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account
- Freddy Agent Assist
- Sandbox
- Audit Log
- Dedicated Customer Success Manager
- 20,000 Orchestration transactions/mo/account
