Ticketing Made Easy

Freshdesk is a leading cloud-based customer support platform with a comprehensive set of tools and features to help businesses support all the needs of their customers.

Why Master Concept?

an Preferred reseller

of freshworks

Master Concept is the first and only preferred Freshworks reseller in Hong Kong, Taiwan and China. As both Preferred and authorised Freshworks reseller in Asia Pacific, we help businesses to streamline and optimize their customer service workflow.

Master Concept Authorised Reseller of Freshworks

how freshdesk helps you?

AI-Powered & simplified Ticketing

speed up response time

Team Inbox - Freshdesk Authorised Reseller in APAC

Team Inbox

Receive, track and manage incoming support tickets from various different channels with a shared inbox view. 

Agent Collision Detection|Freshdesk Authorised Reseller in APAC -Freshdesk Authorised Reseller in APAC

Agent Collision Detection

Ensure that multiple agents don’t end up working on the same ticket by accident.

Custom Ticket Status |Freshdesk Authorised Reseller in APAC

Custom Ticket Status

Create custom ticket statuses that suit your business processes. Help you organize and track your tickets better.

Scenario Automation |Freshdesk Authorised Reseller in APAC

Scenario Automation

Perform multiple actions on a ticket with a single click by automating repeated actions.

Canned Responses |Freshdesk Authorised Reseller in APAC

Canned Responses

Give quick and consistent answers to common questions by creating pre-formatted replies.

Helpdesk Reports |Freshdesk Authorised Reseller in APAC

Helpdesk Reports

Understand how different agents and groups are performing based on various helpdesk metrics.

Intelligent Ticket Assignment |Freshdesk Authorised Reseller in APAC

Intelligent Ticket Assignment 

Assign tickets to agents based on their current workload, skill or using the round robin method.

Social Media |Freshdesk Authorised Reseller in APAC

Social Media

Integrate your company’s Facebook page and Twitter handles and manage them from within the helpdesk.

Portal Customisation |Freshdesk Authorised Reseller in APAC

Portal Customisation 

Customize the look and layout of your support portal with full CSS customization and ready-made themes.

How it works?

learn the basics of freshdesk in less than 5 mins

In this video, we have covered the following 6 modules:

  • Customer portal
  • Agent dashboard
  • Ticket inbox
  • Ticket details
  • Reports
  • Settings and more

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Pricing Plan

Choose your Freshdesk edition. Try it free for 21 days Today! No credit card required.


For getting started
$ 0
///UNLIMITED agents///
  • Email Ticketing
  • Ticket Dispatch
  • Knowledge Base
  • Datacenter Location
  • Ticket Trend Report
  • Team Collaboration


For fast growth
$ 15
/agent/month, billed annually
  • Everything in Free and…
  • Automation
  • Collision Detection
  • Marketplace Apps
  • Helpdesk Report
  • SLA & Business hour
  • Custom Email Server
  • Custom Ticket Views
  • Ticket Fields & Status
  • Customer Fields
  • Custom SSL


For high performance
$ 49
/agent/month, billed annually
  • Everything in Growth and…
  • Round-robin Routing
  • Custom Roles
  • Custom Reports and Dashboards
  • Customer Segments
  • Versions in Knowledge Base
  • Multiple Products (up to 5)
  • Includes up to 5000 Collaborators
  • Extendable API Limits
  • CSAT Survey & Reports
  • Multiple SLA & Business hours
  • SLA Reminder & Escalation
  • Multilingual Knowledge Base
  • Custom Apps


For Enterprise-grade support
$ 79
/agent/month, billed annually
  • Everything in Pro and…
  • Skill-based Ticket Assignment 
  • Sandbox 
  • Audit Log
  • Knowledge Base Approval Workflow
  • Agent Shifts
  • IP Range Restriction
  • Email Bot
  • Includes 5000 bot sessions/month
  • Assist Bot
  • Auto-triage
  • Article Suggester
  • Robo Assist
  • Canned Response Suggester
  • Multiple products (Unlimited)
  • Social Signals