Ticketing Made Easy
Freshdesk
Freshdesk is a leading cloud-based customer support platform with a comprehensive set of tools and features to help businesses support all the needs of their customers.
Why Master Concept?
an Preferred reseller
of freshworks
Master Concept is the first and only preferred Freshworks reseller in Hong Kong, Taiwan and China. As both Preferred and authorised Freshworks reseller in Asia Pacific, we help businesses to streamline and optimize their customer service workflow.
how freshdesk helps you?
AI-Powered & simplified Ticketing
speed up response time
Team Inbox
Receive, track and manage incoming support tickets from various different channels with a shared inbox view.
Agent Collision Detection
Ensure that multiple agents don’t end up working on the same ticket by accident.
Custom Ticket Status
Create custom ticket statuses that suit your business processes. Help you organize and track your tickets better.
Scenario Automation
Perform multiple actions on a ticket with a single click by automating repeated actions.
Canned Responses
Give quick and consistent answers to common questions by creating pre-formatted replies.
Helpdesk Reports
Understand how different agents and groups are performing based on various helpdesk metrics.
Intelligent Ticket Assignment
Assign tickets to agents based on their current workload, skill or using the round robin method.
Social Media
Integrate your company’s Facebook page and Twitter handles and manage them from within the helpdesk.
Portal Customisation
Customize the look and layout of your support portal with full CSS customization and ready-made themes.
How it works?
learn the basics of freshdesk in less than 5 mins
In this video, we have covered the following 6 modules:
- Customer portal
- Agent dashboard
- Ticket inbox
- Ticket details
- Reports
- Settings and more
over 40,000 Organisations
Trust Freshdesk
Pricing Plan
Choose your Freshdesk edition. Try it free for 21 days Today! No credit card required.
Free
For getting started- Email Ticketing
- Ticket Dispatch
- Knowledge Base
- Datacenter Location
- Ticket Trend Report
- Team Collaboration
Growth
For fast growth- Everything in Free and…
- Automation
- Collision Detection
- Marketplace Apps
- Helpdesk Report
- SLA & Business hour
- Custom Email Server
- Custom Ticket Views
- Ticket Fields & Status
- Customer Fields
- Custom SSL
Pro
For high performance- Everything in Growth and…
- Round-robin Routing
- Custom Roles
- Custom Reports and Dashboards
- Customer Segments
- Versions in Knowledge Base
- Multiple Products (up to 5)
- Includes up to 5000 Collaborators
- Extendable API Limits
- CSAT Survey & Reports
- Multiple SLA & Business hours
- SLA Reminder & Escalation
- Multilingual Knowledge Base
- Custom Apps
Enterprise
For Enterprise-grade support- Everything in Pro and…
- Skill-based Ticket Assignment
- Sandbox
- Audit Log
- Knowledge Base Approval Workflow
- Agent Shifts
- IP Range Restriction
- Email Bot
- Includes 5000 bot sessions/month
- Assist Bot
- Auto-triage
- Article Suggester
- Robo Assist
- Canned Response Suggester
- Multiple products (Unlimited)
- Social Signals
