Convert your email into organized ticket
Freshdesk Support Desk

Assign your incoming ticket easily and resolve it on time.

Incoming ticket could be in mess and you Could easily overlook the inquiry requests

Freshdesk Support Desk helps empower your team

with better organization and
deliver effortless customer support

Freshdesk Omnichannel

Freshdesk Omnichannel is a bundle package of:

  • Freshdesk Support Desk (ticketing system)
  • Freshdesk Messaging (chatbot and whatsapp integration)
  • Freshdesk Contact Center (cloud telephony)

It delivers effortless service to your customer support agent. You may choose to purchase by standalone or in a bundle package.

Manage Customer Enquiries more effectively

Freshdesk helps you centralize communication by automatically converting incoming emails into tickets that can be categorized, prioritized, and assigned effortlessly.

Prevent duplication
of effort

Freshdesk prevents duplicate replies by informing agents when a ticket is already being worked on. Agents can also preset FAQ and email templates to response quickly with a click instead of typing the same messages repeatedly.

Improve team collaboration and resolves issues faster

Freshdesk offers a collaborative workspace where the agents can discuss, drop internal notes, and share ownership of tickets with expert from your organization to find the best solutions for customer issues.

Track and measure progress

Reporting and analytics help you understand if you are on the right track. Freshdesk’s one-click reports and dashboard provide real-time insights on team performance and customer satisfaction.

how freshdesk helps you?

Discover why

Freshdesk Support Desk Is unique

Canned Responses |Freshdesk Authorised Reseller in APAC

Help widget

Show helpful solutions or article on your website, app, or even chat.

Custom Ticket Status |Freshdesk Authorised Reseller in APAC

SLA Management

Set deadlines for ticket response and resolution based on different categories.

Scenario Automation |Freshdesk Authorised Reseller in APAC

Support across various channels

Customers can raise ticket through your support email, Facebook, Whatsapp and website, you will receive all tickets on helpdesk.

Intelligent Ticket Assignment |Freshdesk Authorised Reseller in APAC

Intelligent ticket assignment

Assign the tickets based on agents’ skill, workload or using round robin method.

Helpdesk Reports |Freshdesk Authorised Reseller in APAC

Field service management

Create service tasks and schedule appointments, assign tasks for your field team, obtain customers’ signatures via Freshdesk mobile app with single swipe.

Agent Collision Detection|Freshdesk Authorised Reseller in APAC -Freshdesk Authorised Reseller in APAC

Automatically Suggest Solution

Allow relevant solutions to pop up for customers and save times for your agents and customers.

Pricing Plan

Why Master Concept?

a Preferred reseller

of freshworks

Master Concept is the first and only preferred Freshworks reseller in Hong Kong, Taiwan, Malaysia, Singapore and China. As both Preferred and authorised Freshworks reseller in Asia Pacific, we help businesses to streamline and optimize their customer service workflow.

Master Concept Authorised Reseller of Freshworks