Solution
Freshdesk Support Desk
The simplest and the most easy-to-use ticketing system,
connecting your customers across channels seamlessly
Resolve all the problems you are facing now...
Constantly switching channels
to reply to messages
Difficult to handle and prioritise customer issues
coming from multiple channels
Manually compiling customer data through Excel or other tools
Poor customer service quality and efficiency
What makes FRESHDESK SUPPORT so special?
Provide easy service features for your customer support specialist.
Multi-channel data integration
- Improve work efficiency and customer satisfaction
- Integrate email, website form, FB post and other messages to save switching back and forth between channels to reply
- Customers can also submit tickets through your support email, Facebook, WhatsApp, and website, while you can receive all tickets on one platform
Knowledge base
- Optimize customer experience
- Organize common problems into articles to assist customers in finding answers to resolve their problems
- Saving your specialists’ and customers’ time by automatically popping out of relevant solutions to customers
Automated process design
- Reduce the workload of customer service specialists
- Automate all the tedious work so customer service agents can focus on the things that really matter and generate more revenue
- Intelligent ticket assignment feature assigned tickets according to the each specialist’s skill, workload or work cycle
All-in-one analysis report
- Rich data reserouces
- No more manual work, directly apply various built-in reports that’s export-ready
Open-source API
- High integration flexibility
- Hundreds of built-in Apps can be downloaded and expanded directly, and multiple data integration can be achieved through API
Pricing Plan
Get going for free
- Integrated ticketing across email and social
- Ticket Dispatch
- Knowledge base
- Omnichannel analytics
- Ticket Trend Report
- Team collaboration
Growth
Intuitive, industry-leading support for growing businesses $ 15 /agent/month, billed annually
Everything in Free and…
- Automation
- Collision Detection
- 1000+ marketplace apps
- In-depth helpdesk report
- SLA management & business hours
- Custom Email Server
- Custom Ticket Views
- Custom ticket fields & status
- Easily track time spent by agents on tickets
- Custom SSL
Everything in Growth and…
- Custom Roles
- Custom role
- Custom report and dashboard
- Segment customers for personalized support
- Knowledge base versioning
- Multiple products
- Includes up to 5000 collaborators
- Assignment rules
- Customer survey and report
- SLA management & business hours
- SLA reminding and reporting
- Multi-language knowledge base
- Custom App
Enterprise
Fully featured with bots for enterprise-level support $ 79 /agent/month, billed annually
Everything in Pro and…
- Skill-based routing
- Sandbox
- Audit log
- Knowledge base approval workflow
- Easily manage agent shifts across time zones
- IP range restriction
- Email bot
- Includes up to 5000 bot sessions/month
- Assist bot
- Omnichannel routing
- Flexible knowledge base hierarchy
- Assist bot（RPA connector）
- Canned response suggester
- Unlimited products
- Custom objects
Master Concept - Preferred Agent in Taiwan
Master Concept is the first and the only Freshworks agent in Hong Kong, Taiwan, Malaysia, Singapore, and China. As Freshworks’ one and only agent in Asia Pacific Area, we help enterprises streamline and optimize their customer service workflows.
Freshworks is not only a Saas with the most Gartner five stars comments, but also highly recognized by many renowned brands in the world.
