Freshdesk Support Desk

The simplest and the most easy-to-use ticketing system,

connecting your customers across channels seamlessly

Resolve all the problems you are facing now...

Constantly switching channels
to reply to messages

Difficult to handle and prioritise customer issues
coming from multiple channels

Manually compiling customer data through Excel or other tools

Poor customer service quality and efficiency

What makes FRESHDESK SUPPORT so special?

Provide easy service features for your customer support specialist.

Multi-channel data integration

  • Improve work efficiency and customer satisfaction
  • Integrate email, website form, FB post and other messages to save switching back and forth between channels to reply
  • Customers can also submit tickets through your support email, Facebook, WhatsApp, and website, while you can receive all tickets on one platform

Knowledge base

  • Optimize customer experience
  • Organize common problems into articles to assist customers in finding answers to resolve their problems
  • Saving your specialists’ and customers’ time by automatically popping out of relevant solutions to customers

Automated process design

  • Reduce the workload of customer service specialists
  • Automate all the tedious work so customer service agents can focus on the things that really matter and generate more revenue
  • Intelligent ticket assignment feature assigned tickets according to the each specialist’s skill, workload or work cycle

All-in-one analysis report

  • Rich data reserouces
  • No more manual work, directly apply various built-in reports that’s export-ready

Open-source API

  • High integration flexibility
  • Hundreds of built-in Apps can be downloaded and expanded directly, and multiple data integration can be achieved through API

Pricing Plan


Perfect for small teams
$ 0 Up to 10 agents

Get going for free


Intuitive, industry-leading support for growing businesses
$ 15 /agent/month, billed annually

Everything in Free and…


Advanced automation for high performance
$ 49 /agent/month, billed annually

Everything in Growth and…


Fully featured with bots for enterprise-level support
$ 79 /agent/month, billed annually

Everything in Pro and…

Master Concept - Preferred Agent in Taiwan

Master Concept is the first and the only Freshworks agent in Hong Kong, Taiwan, Malaysia, Singapore, and China. As Freshworks’ one and only agent in Asia Pacific Area, we help enterprises streamline and optimize their customer service workflows.

Freshworks is not only a Saas with the most Gartner five stars comments, but also highly recognized by many renowned brands in the world.