Solution

Freshdesk Support Desk

The Best ITIL-compliant ticket system,

provides a systematic flow for corporate employees or external customers to submit requests, and automatically execute services such as repair requests and asset applications.

Resolve all the problems you are facing now...

Constantly switching channels
to reply to messages

Difficult to handle and prioritise customer issues
coming from multiple channels

Manually compiling customer data through Excel or other tools

Poor customer service quality and efficiency

What makes FRESHDESK SUPPORT so special?

Provide easy service features for your customer support specialist.

Integrate multi-channel messages

  • Improve work efficiency and customer satisfaction
  • Integrate Line, messenger, Whatsapp, official website chat box and other messages
  • Customers can also submit tickets through your support email, Facebook, WhatsApp, and website, while you can receive all tickets on one platform

Knowledge base

  • Optimize customer experience
  • Organize common problems into articles to assist customers in finding answers to resolve their problems
  • Saving your specialists’ and customers’ time by automatically popping out of relevant solutions to customers

Automated process design

  • Reduce the workload of customer service specialists
  • Automate all the tedious work so customer service agents can focus on the things that really matter and generate more revenue
  • Intelligent ticket assignment feature assigned tickets according to the each specialist’s skill, workload or work cycle

All-in-one analysis report

  • Rich data reserouces
  • No more manual work, directly apply various built-in reports that’s export-ready

Open-source API

  • High integration flexibility
  • Hundreds of built-in Apps can be downloaded and expanded directly, and multiple data integration can be achieved through API

Freshdesk vs Zendesk

FreshdeskZendesk
Lowest plan$15 / agent / month$55 / agent / month
Highest plan$99 / agent / month$249 / agent / month
Bots and AINative bots builder and free bot sessions are available in all paid plansBot flows need to be built via pricey third-party vendors. Entire bot ecosystem is more complex and expensive.
Social ChannelsNatively available in all paid plansSocial channels and text messages are available at additional fees.
Agent load balancingNatively availableThird-party app needed for round-robin assignment. That adds extra cost to your existing plan.

Pricing Plan

Free

21 Days Free Trial
$ 0 Up to 10 agents
  •  

Get going for free

Growth

Intuitive, industry-leading support for growing businesses
$ 15 /agent/month, billed annually
  •  

Everything in Free and…

Pro

Advanced automation for high performance
$ 49 /agent/month, billed annually
  •  

Everything in Growth and…

Enterprise

Fully featured with bots for enterprise-level support
$ 79 /agent/month, billed annually
  •  

Everything in Pro and…

Master Concept - Preferred Agent in Taiwan

Master Concept is the first and the only Freshworks agent in Hong Kong, Taiwan, Malaysia, Singapore, and China. As Freshworks’ one and only agent in Asia Pacific Area, we help enterprises streamline and optimize their customer service workflows.

Freshworks is not only a Saas with the most Gartner five stars comments, but also highly recognized by many renowned brands in the world.

Master Concept

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We are ready to talk!

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We are ready to talk!

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We are ready to talk!

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