Freshdesk Support Desk
The Best ITIL-compliant ticket system,
provides a systematic flow for corporate employees or external customers to submit requests, and automatically execute services such as repair requests and asset applications.
Resolve all the problems you are facing now...
What makes FRESHDESK SUPPORT so special?
Provide easy service features for your customer support specialist.
Integrate multi-channel messages
- Improve work efficiency and customer satisfaction
- Integrate Line, messenger, Whatsapp, official website chat box and other messages
- Customers can also submit tickets through your support email, Facebook, WhatsApp, and website, while you can receive all tickets on one platform
- Optimize customer experience
- Organize common problems into articles to assist customers in finding answers to resolve their problems
- Saving your specialists’ and customers’ time by automatically popping out of relevant solutions to customers
Automated process design
- Reduce the workload of customer service specialists
- Automate all the tedious work so customer service agents can focus on the things that really matter and generate more revenue
- Intelligent ticket assignment feature assigned tickets according to the each specialist’s skill, workload or work cycle
All-in-one analysis report
- Rich data reserouces
- No more manual work, directly apply various built-in reports that’s export-ready
- High integration flexibility
- Hundreds of built-in Apps can be downloaded and expanded directly, and multiple data integration can be achieved through API
Freshdesk vs Zendesk
|Lowest plan||$15 / agent / month||$55 / agent / month|
|Highest plan||$99 / agent / month||$249 / agent / month|
|Bots and AI||Native bots builder and free bot sessions are available in all paid plans||Bot flows need to be built via pricey third-party vendors. Entire bot ecosystem is more complex and expensive.|
|Social Channels||Natively available in all paid plans||Social channels and text messages are available at additional fees.|
|Agent load balancing||Natively available||Third-party app needed for round-robin assignment. That adds extra cost to your existing plan.|
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GrowthIntuitive, industry-leading support for growing businesses
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ProAdvanced automation for high performance
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EnterpriseFully featured with bots for enterprise-level support
Everything in Pro and…
Master Concept - Preferred Agent in Taiwan
Master Concept is the first and the only Freshworks agent in Hong Kong, Taiwan, Malaysia, Singapore, and China. As Freshworks’ one and only agent in Asia Pacific Area, we help enterprises streamline and optimize their customer service workflows.
Freshworks is not only a Saas with the most Gartner five stars comments, but also highly recognized by many renowned brands in the world.