Convert your emails into organized tickets
Freshdesk Support Desk
Incoming ticket could be in mess and you Could easily overlook the inquiry requests
Freshdesk Support Desk helps empower your team
with better organization and
deliver effortless customer support
Freshdesk Omnichannel
Freshdesk Omnichannel is a bundle package of:
- Support Desk (ticketing system)
- Messaging (chatbot and whatsapp integration)
- Contact Center (cloud telephony)
It delivers effortless service to your customer support agent. You may choose to purchase by standalone or in a bundle package.
Manage Customer Enquiries more effectively
Freshdesk Support Desk helps you centralize communication by automatically converting incoming emails and enquiries into tickets that can be categorized, prioritized, and assigned effortlessly.
Prevent duplication
of effort
Preventing duplicate replies by informing agents when a ticket is already being worked on. Agents can also preset FAQ and email templates to response quickly with a click instead of typing the same messages repeatedly.
Improve team collaboration and resolve issues faster
With a collaborative workspace where the agents can discuss, drop internal notes, and share ownership of tickets with expert from your organization, Freshdesk Support Desk offers the best solutions for customer issues.
Track and measure progress
Reporting and analytics help you understand if you are on the right track. Freshdesk’s one-click reports and dashboard provide real-time insights on team performance and customer satisfaction.
how freshdesk helps you?
Discover why
Freshdesk Support Desk Is unique
Help widget
Show helpful solutions or article on your website, app, or even chat.
SLA Management
Set deadlines for ticket response and resolution based on different categories.
Support across various channels
Customers can raise ticket through your support email, Facebook, Whatsapp and website, you will receive all tickets on helpdesk.
Intelligent ticket assignment
Assign the tickets based on agents’ skill, workload or using round robin method.
Field service management
Create service tasks and schedule appointments, assign tasks for your field team, obtain customers’ signatures via Freshdesk mobile app with single swipe.
Automatically Suggest Solution
Allow relevant solutions to pop up for customers and save times for your agents and customers.
Why Master Concept?
a Preferred reseller
of freshworks
Master Concept is the first and only preferred Freshworks reseller in Hong Kong, Taiwan, Malaysia, Singapore and China. As both Preferred and authorised Freshworks reseller in Asia Pacific, we help businesses to streamline and optimize their customer service workflow.
Pricing Plan
Choose your Freshdesk Support Desk edition. Try it free for 21 days Today! No credit card required.
Free
For getting startedUNLIMITED agents
- Email Ticketing
- Ticket Dispatch
- Knowledge Base
- Datacenter Location
- Ticket Trend Report
- Team Collaboration
Growth
For fast growth/agent/month, billed annually
- Everything in Free and…
- Automation
- Collision Detection
- Marketplace Apps
- Helpdesk Report
- SLA & Business hour
- Custom Email Server
- Custom Ticket Views
- Ticket Fields & Status
- Customer Fields
- Custom SSL
Pro
For high performance/agent/month, billed annually
- Everything in Growth and…
- Round-robin Routing
- Custom Roles
- Custom Reports and Dashboards
- Customer Segments
- Versions in Knowledge Base
- Multiple Products (up to 5)
- Includes up to 5000 Collaborators
- Extendable API Limits
- CSAT Survey & Reports
- Multiple SLA & Business hours
- SLA Reminder & Escalation
- Multilingual Knowledge Base
- Custom Apps
Enterprise
For Enterprise-grade support/agent/month, billed annually
- Everything in Pro and…
- Skill-based Ticket Assignment
- Sandbox
- Audit Log
- Knowledge Base Approval Workflow
- Agent Shifts
- IP Range Restriction
- Email Bot
- Includes 5000 bot sessions/month
- Assist Bot
- Auto-triage
- Article Suggester
- Robo Assist
- Canned Response Suggester
- Multiple products (Unlimited)
- Social Signals
Growth Omnichannel
or fast growth/agent/month, billed annually
- Everything in Growth of Freshdesk Support Desk, Messaging, and Contact Center
- Email, Social, Messaging, Telephony Channels
- Includes up to 2000 Bot Sessions/Month
- Includes up to 2000 Incoming Minutes/Month
- Chatbot Builder
- Chatbot Analytics
- Messaging Topics
- Contact Management
- Custom Inbox Views
- SLA & Business hours
- Marketplace Apps
- Automations
- Data Center Location
- Ticket, Conversation, and Call Reports
- Omnichannel Dashboard
Pro
Omnichannel
For high performance /agent/month, billed annually
- Everything in Pro of Freshdesk Support Desk, Messaging, Contact Center and more.
- Whatsapp Business
- Apple Business Chat
- Omnichannel Customer Timeline
- Omnichannel Knowledge Base
- Roles & Permissions
- Custom Reports
- Co-browsing
- Multilingual Support
- Includes 3000 Local Incoming Min/Month
- Includes up to 3000 Bot Sessions/Month
- Includes up to 5000 Collaborators
- Extendable API Limits
- Custom Apps
- Holiday Routing
- Advanced Call Management
- Agent Availability Report
- CSAT Survey & Report
Enterprise Omnichannel
For Enterprise-grade support/agent/month, billed annually
- Everything in Enterprise of Freshdesk Support Desk, Messaging, Contact Center and more.
- Omniroute™
- IP Range Restriction
- Email Bot
- Speech-enabled IVR
- Includes up to 5000 Bot Sessions/Month
- Includes 5000 Local Incoming Min/Month
- Abandoned Call Metrics
- Assist Bot
- Auto-triage
- Robo Assist
- Canned Response Suggester
- Article Suggester
- User Authentication (JWT)
- Service Level Monitoring
