Freshdesk Omnichannel
Freshdesk Omnichannel include:
- Support Desk (Ticket operating system）
- Messaging (Chatbot & WhatsApp integration）
- Contact Center (Cloud telecommunication）
Provide your customer service team with easy service features, you can choose to buy individually or in combination.
Resolve all the problem you are facing now...
Multi-featured customer service solutions often require high fees
Multi-channels usually takes
a lot of effort and time to get onboard
Unintuitive interface
leads to low usage rate
Scattered customer information
and switching systems create an unproductive workflow
What makes FRESHDESK OMNICHANNEL so special?
Switching freely between
three applications in one platform
- Save humongous time cost
- Transforming ticketing systems, instant messaging tools, and voice systems into one platform, freeing your team to engage in more meaningful conversations with customers
Affordable prices
- Save more on budget
- Affording one channel that wins customers is more cost-effective
All-in-one
analysis report
- Rich data reserouces
- Uniting all data in a single dashboard, and applying various built-in reports that are export-ready
Pricing Plan
Growth Omnichannel
Unified solution with bots & automations for growing businesses $ 29 /agent/month, billed annually
All the features of Freshdesk Support Desk, Messaging, and Contact Center Growth solutions plus…
- Email, social, messaging, telephony channels
- Includes up to 2000 bot sessions/month
- 24x7 email support
- Industry bot templates
- Chatbot analytics
- Multilingual chatbots
- Unified Customer Record
- Ticket fields & status
- Global SLAs & business hours
- Apps store
- Automation
- Omnichannel analytics
- Custom SSL
- Omnichannel dashboard
Pro Omnichannel
Full channel coverage with custom reporting for high performance $ 59 /agent/month, billed annually
Everything in Growth and…
- WhatsApp Business
- Apple Business Chat
- Omnichannel custom work duration
- Omnichannel Knowledge Base
- Custom roles & permissions
- Custom reporting & analytics
- Omniroute
- Multilingual support
- Includes 3000 local incoming min/month
- Includes up to 3000 bot sessions/month
- Includes up to 5000 collaborators
- Assignment rules
- Custom App
- Parent-child ticketing
- Multiple SLA policies
- 360-degree view of the customer
- CSAT survey & reports
Enterprise Omnichannel
Full channel coverage with custom reporting for high performance $ 99 /agent/month, billed annually
Everything in Pro and…
- Omniroute™
- IP range restriction
- Email bot
- Advanced ticket scope
- Includes up to 5000 bot sessions/month
- Includes 5000 local incoming min/month
- Assist bot
- Article suggester
- Omnichannel routing
- Email bot
- Canned response suggester
- Flexible knowledge base hierarchy
- Sandbox
- Bot reporting
Master Concept - Preferred Agent in Taiwan
Master Concept is the first and the only Freshworks agent in Hong Kong, Taiwan, Malaysia, Singapore, and China. As Freshworks’ one and only agent in Asia Pacific Area, we help enterprises streamline and optimize their customer service workflows.
Freshworks is not only a Saas with the most Gartner five stars comments, but also highly recognized by many renowned brands in the world.
