The most powerful and effortless customer service solution
Freshdesk Omnichannel include:
- Support Desk (Ticket operating system）
- Messaging (Chatbot & WhatsApp integration）
- Contact Center (Cloud telecommunication）
Provide your customer service team with easy service features, you can choose to buy individually or in combination.
Resolve all the problem you are facing now...
What makes FRESHDESK OMNICHANNEL so special?
Switching freely between
three applications in one platform
- Save humongous time cost
- Transforming ticketing systems, instant messaging tools, and voice systems into one platform, freeing your team to engage in more meaningful conversations with customers
- Save more on budget
- Affording one channel that wins customers is more cost-effective
- Rich data reserouces
- Uniting all data in a single dashboard, and applying various built-in reports that are export-ready
Growth OmnichannelUnified solution with bots & automations for growing businesses
All the features of Freshdesk Support Desk, Messaging, and Contact Center Growth solutions plus…
Pro OmnichannelFull channel coverage with custom reporting for high performance
Everything in Growth and…
Enterprise OmnichannelFull channel coverage with custom reporting for high performance
Everything in Pro and…
Master Concept - Preferred Agent in Taiwan
Master Concept is the first and the only Freshworks agent in Hong Kong, Taiwan, Malaysia, Singapore, and China. As Freshworks’ one and only agent in Asia Pacific Area, we help enterprises streamline and optimize their customer service workflows.
Freshworks is not only a Saas with the most Gartner five stars comments, but also highly recognized by many renowned brands in the world.