Solution

Freshdesk Omnichannel

The most powerful and effortless customer service solution

Freshdesk Omnichannel

Freshdesk Omnichannel include:

  • Support Desk (Ticket operating system)
  • Messaging (Chatbot & WhatsApp integration)
  • Contact Center (Cloud telecommunication)

Provide your customer service team with easy service features, you can choose to buy individually or in combination.

Resolve all the problem you are facing now...

Multi-featured customer service solutions often require high fees

Multi-channels usually takes
a lot of effort and time to get onboard

Unintuitive interface
leads to low usage rate

Scattered customer information
and switching systems create an unproductive workflow

What makes FRESHDESK OMNICHANNEL so special?

Switching freely between
three applications in one platform

  • Save humongous time cost
  • Transforming ticketing systems, instant messaging tools, and voice systems into one platform, freeing your team to engage in more meaningful conversations with customers

Affordable prices

  • Save more on budget
  • Affording one channel that wins customers is more cost-effective

All-in-one
analysis report

  • Rich data reserouces
  • Uniting all data in a single dashboard, and applying various built-in reports that are export-ready

Pricing Plan

Growth Omnichannel

Unified solution with bots & automations for growing businesses
$ 29 /agent/month, billed annually
  •  

All the features of Freshdesk Support Desk, Messaging, and Contact Center Growth solutions plus…

Pro Omnichannel

Full channel coverage with custom reporting for high performance
$ 59 /agent/month, billed annually
  •  

Everything in Growth and…

Enterprise Omnichannel

Full channel coverage with custom reporting for high performance
$ 99 /agent/month, billed annually
  •  

Everything in Pro and…

Master Concept - Preferred Agent in Taiwan

Master Concept is the first and the only Freshworks agent in Hong Kong, Taiwan, Malaysia, Singapore, and China. As Freshworks’ one and only agent in Asia Pacific Area, we help enterprises streamline and optimize their customer service workflows.

Freshworks is not only a Saas with the most Gartner five stars comments, but also highly recognized by many renowned brands in the world.