Solution
Freshdesk Messaging
Stop keeping your customers waiting! Introducing chatbots that allow you to respond to a large number of customer inquiries instantly
Resolve all the problems you are facing now...
When customers have doubts, but their doubts cannot be resolved immediately,
customers' purchase intentions reduce
Low rate of interaction with customers,
loyalty cannot be improved
Page dwell time is too short
Revenue cannot be broken
What makes FRESHDESK MESSAGING so special?
Improve your customer service in a much easier way
Auto-reply bot
- Improve customer inquiries and reduce customer service staff workload
- Interact with your customers through pre-trained bots
Integrate multi-channel messages
- Improve work efficiency and customer satisfaction
- Integrate Line, messenger, Whatsapp, official website chat box and other messages
Knowledge base
- Optimize customer experience
- Organize common problems into articles to assist customers in finding answers to resolve their problems
- Saving your specialists’ and customers’ time by automatically popping out of relevant solutions to customers
All-in-one analysis report
- Rich data reserouces
- No more manual work, directly apply various built-in reports that’s export-ready
Open-source API
- High integration flexibility
- Hundreds of built-in Apps can be downloaded and expanded directly, and multiple data integration can be achieved through API
Pricing Plan
Get going for free
- Integrated ticketing across email and social
- Ticket Dispatch
- Knowledge base
- Omnichannel analytics
- Ticket Trend Report
- Team collaboration
Growth
Intuitive, industry-leading support for growing businesses $ 19 /agent/month, billed annually
Everything in Free and…
- Includes up to 2000 bot sessions/month
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events & Timeline
- User Segmentation
- Conversations Overview Report
- Offline experience
- Multiple dashboards
- FAQs suggested articles
- Conversation report analytics
- Facebook Messenger
- Freshdesk integration
- App Store
- 100K MUV/agent
Everything in Growth and…
- Includes up to 3000 bot sessions/month
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- IntelliAssign
- Agent Availability Report
- Omniroute
- Live Translate
- List Item
- Advanced Dashboard
- Advanced Automations （POPULAR）
- Team Performance Report
- 360-degree view of the customer
- CSAT survey & reports
- Conversation APIs
- 300K MUV/agent
Enterprise
Fully featured with bots for enterprise-level support $ 79 /agent/month, billed annually
Everything in Pro and…
- Includes up to 5000 bot sessions/month
- Allowed IPs
- Allowed Domains
- User Authentication(JWT)
- 400K MUV/agent
Master Concept - Preferred Agent in Taiwan
Master Concept is the first and the only Freshworks agent in Hong Kong, Taiwan, Malaysia, Singapore, and China. As Freshworks’ one and only agent in Asia Pacific Area, we help enterprises streamline and optimize their customer service workflows.
Freshworks is not only a Saas with the most Gartner five stars comments, but also highly recognized by many renowned brands in the world.
