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What makes FRESHDESK MESSAGING so special?
Improve your customer service in a much easier way
- Improve customer inquiries and reduce customer service staff workload
- Interact with your customers through pre-trained bots
Integrate multi-channel messages
- Improve work efficiency and customer satisfaction
- Integrate Line, messenger, Whatsapp, official website chat box and other messages
- Optimize customer experience
- Organize common problems into articles to assist customers in finding answers to resolve their problems
- Saving your specialists’ and customers’ time by automatically popping out of relevant solutions to customers
All-in-one analysis report
- Rich data reserouces
- No more manual work, directly apply various built-in reports that’s export-ready
- High integration flexibility
- Hundreds of built-in Apps can be downloaded and expanded directly, and multiple data integration can be achieved through API
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GrowthIntuitive, industry-leading support for growing businesses
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ProAdvanced automation for high performance
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Master Concept - Preferred Agent in Taiwan
Master Concept is the first and the only Freshworks agent in Hong Kong, Taiwan, Malaysia, Singapore, and China. As Freshworks’ one and only agent in Asia Pacific Area, we help enterprises streamline and optimize their customer service workflows.
Freshworks is not only a Saas with the most Gartner five stars comments, but also highly recognized by many renowned brands in the world.