All-in-one Cloud Remote Call Solution
Freshdesk Contact Center
Make it easy for your agents to provide customer service with high quality voice call in Freshdesk Contact Center.
No missed calls, lower wait time, and
always stable connection
Freshdesk Contact Center (formally Freshcaller) is a minimum-fuss, maximum-delight voice platform for your business.
Easy to set up
Create a cloud contact center for your business to handle any call anywhere. Bring Your Own Carrier (BYOC) or purchase numbers from 90+ countries.
Work at anytime and anywhere
Empower remote customer support team and sales team to collaborate in real-time. Leaders can monitor volumes and track important call and conversation remotely.
how Freshdesk Contact Center helps you?
Discover why
Freshdesk Contact Center
Is unique
Scale up with shared lines
Share one phone number across multiple users and answer incoming calls from any phone, anywhere.
Call queue management
Set up call queue to receive callers in streamlined manner, distribute your call load equally.
Record your calls
Call recording, call storage, and call logs for every customer call for monitoring and training purposes.
Supervise with real-time dashboard
View call queues, agent availability information, and ongoing calls anytime anywhere.
Route calls to voicemail
Customize your voicemail greetings, route after-hours call to voicemail.
Automate your call distribution
Delight your customers with fast responses by routing calls to the right agents.
Offer callback with virtual hold
Give your customers the option to request for a callback instead of making them wait online until get upset.
Track and report performance
Effectively analyze the overall performance based on call details and status with real-time data.
Two Ways to Configure it
1. Direct Purchase mobile number/ Toll Free number
You can make and receive calls in Freshdesk Contact Center by purchasing phone numbers and call credits.
Check the incoming & outgoing call rates here.
2. Use Local office number
Bring your Own Carrier (BYOC) allows you to use office Number through Sip Forwarding. (Connect With Us And We Can Works That For You)
How does it work And How Does It Charge?
| Features | Charges (USD per minute) |
| Calls recording | 0.003 |
| Transcribe voicemail | 0.004 |
| I. Monitor phone calls Ii. Add agents on conference call Iii.Agents attend calls on theri SIP | 0.005 |
Why Master Concept?
a Preferred reseller
of freshworks
Master Concept is the first and only preferred Freshworks reseller in Hong Kong, Taiwan, Malaysia, Taiwan and China. As both Preferred and authorised Freshworks reseller in Asia Pacific, we help businesses to streamline and optimize their customer service workflow.
Pricing Plan
Choose your Freshdesk Contact Center edition. Try it free for 21 days Today! No credit card required.
Free
For getting started+
pay/min, billed annual
- Buy Local Numbers
- Buy Toll-free Numbers
- Inbound Caller ID
- Desktop Notifications
- Call Notes
- Custom Greetings
- Call Metrics
Growth
For fast growthagent/month
+
pay/min, billed annual
- Up to 2000 incoming minutes/month
- Number Porting
- Basic Call Queues
- Wait Queues Voicemail
- Warm Transfer
- Call Recording
- Pre-built Reports
- Custom Ticket Views
Pro
For high performanceagent/month
+
pay/min, billed annual
- Up to 3000 incoming minutes/month
- Holiday Routing
- Advanced Call Metrics
- Call Barging
- Call Center Agent Statuses
- Call Recording Opt-out
- Agent Availability Report
- Queue Callback (Virtual Hold)
- Routing Automation
- Power Dialer
- Call Lifecycle
- Call Monitoring
- Pause Recordings
- IVR (Phone Trees)
- Custom Reports
- IVR (Phone Trees)
- Bring Your Own Carrier
- SIP Connections
- Agent Extensions
- Call Tagging
- Smart Escalations
Enterprise
For Enterprise-grade supportagent/month
+
pay/min, billed annual
- Up to 5000 incoming minutes/month
- Omnichannel Routing
- Speech Enabled IVR (Phone Trees)
- Voicebot
- Abandoned Call Metrics
- Service Level Monitoring
- Includes 5000 bot sessions/month
Growth Omnichannel
or fast growth/agent/month, billed annually
- Everything in Growth of Freshdesk Support Desk, Messaging, and Contact Center
- Email, Social, Messaging, Telephony Channels
- Includes up to 2000 Bot Sessions/Month
- Includes up to 2000 Incoming Minutes/Month
- Chatbot Builder
- Chatbot Analytics
- Messaging Topics
- Contact Management
- Custom Inbox Views
- SLA & Business hours
- Marketplace Apps
- Automations
- Data Center Location
- Ticket, Conversation, and Call Reports
- Omnichannel Dashboard
Pro
Omnichannel
For high performance /agent/month, billed annually
- Everything in Pro of Freshdesk Support Desk, Messaging, Contact Center and more.
- Whatsapp Business
- Apple Business Chat
- Omnichannel Customer Timeline
- Omnichannel Knowledge Base
- Roles & Permissions
- Custom Reports
- Co-browsing
- Multilingual Support
- Includes 3000 Local Incoming Min/Month
- Includes up to 3000 Bot Sessions/Month
- Includes up to 5000 Collaborators
- Extendable API Limits
- Custom Apps
- Holiday Routing
- Advanced Call Management
- Agent Availability Report
- CSAT Survey & Report
Enterprise Omnichannel
For Enterprise-grade support/agent/month, billed annually
- Everything in Enterprise of Freshdesk Support Desk, Messaging, Contact Center and more.
- Omniroute™
- IP Range Restriction
- Email Bot
- Speech-enabled IVR
- Includes up to 5000 Bot Sessions/Month
- Includes 5000 Local Incoming Min/Month
- Abandoned Call Metrics
- Assist Bot
- Auto-triage
- Robo Assist
- Canned Response Suggester
- Article Suggester
- User Authentication (JWT)
- Service Level Monitoring
