Solutions
Leave No One Out Of The Conversation With Freshchat Freddy AI
enables sales and customer teams to communicate with potential customers across multiple channels, providing a modern messaging experience that meets the expectations of today’s customers. This allows businesses to interact with their customers more efficiently and effectively.
Resolve All The Problems You Are Facing Now...
High volume of customer inquiries:
Businesses with a large customer base may struggle to respond to a high volume of customer inquiries in a timely manner.
Inconsistent customer service:
Businesses may struggle to provide consistent customer service across multiple channels and touchpoints.
Difficulty analyzing customer feedback:
Businesses may find it challenging to analyze and interpret customer feedback, especially if they receive a large volume of feedback across multiple channels.
Limited resources:
Businesses with limited resources may struggle to provide high-quality customer support and engage with customers across multiple
What makes FreshChat so special ?
Channel Freedom
Offers engagement across multiple channels:
- Chat (WhatsApp, Facebook Messenger, Slack, Line, etc.),
- Social media (Instagram, Facebook, LinkedIn, YouTube, etc.),
- Voice (Amazon Alexa and Google Assistant)
Email
Unified Agent Workspace
- Freshchat equips agents with the context they need to deliver personalized experiences.
- They can see details like past purchases, open issues, and conversations from any channel in one place.
Proactive Customer Journeys
- Freshchat allows for proactive engagement with customers on web or messaging channels to stay ahead of potential issues and turn any engagement into a potential revenue-generating opportunity.
Bot-Driven Support
- Freshchat’s Freddy AI-driven bots allow for quick and effortless self-service across various channels, including websites, native apps, and messaging channels.
- Freddy (with GPT) is Freshchat’s latest offering of GPT-powered features
Features
Freddy Ai exclusive feature
Conversation Summarizer
- An automated summary of a conversation between a customer and an agent.
- Saves time and effort for collaborators or new agents by providing a quick overview of the conversation’s key points and next steps.
- This eliminates the need for them to go through the entire conversation to get the necessary context.
Rephraser
- Enables the replacement of informal language with more formal alternatives.
- It allows agents to type a response quickly and then quickly transform it into a formal and coherent message that effectively addresses the customer’s query.
Autocomplete
By predicting sentence completion, it reduces the number of keystrokes required to respond to customer inquiries, resulting in faster response times.
Article generator
With the aid of a few prompts, it assists in the rapid creation of standardized knowledge-base articles and frequently asked questions (FAQs).
Email Copy Generator
Writing better email copy in less time to improve open rates and engagement. Sellers can create personalized emails tailored to individual prospects’ specific needs and pain points.
Pricing
Plans align with your business goals
Get going for free
- Integrated ticketing across email and social
- Ticket Dispatch
- Knowledge base
- Omnichannel analytics
- Ticket Trend Report
- Team collaboration
Growth
Intuitive, industry-leading support for growing businessesEverything in Free and
- Includes up to 2000 bot sessions/month
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events & Timeline
- User Segmentation
- Conversations Overview Report
- Offline experience
- Multiple dashboards
- FAQs suggested articles
- Conversation report analytics
- Facebook Messenger
- Freshdesk integration
- App Store
- 100K MUV/agent
Everything in Growth and
- Includes up to 3000 bot sessions/month
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- IntelliAssign
- Agent Availability Report
- Omniroute
- Live Translate
- List Item
- Advanced Dashboard
- Advanced Automations （POPULAR）
- Team Performance Report
- 360-degree view of the customer
- CSAT survey & reports
- Conversation APIs
- 300K MUV/agent
Enterprise
Fully featured with bots for enterprise-level supportEverything in Pro and
- Includes up to 5000 bot sessions/month
- Allowed IPs
- Allowed Domains
- User Authentication(JWT)
- 400K MUV/agent
