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Deliver a world-class Digital Customer Experience with Google

Come join us at Google office in Singapore on Feb 16th. It’s your chance to step up your games and ‘Slam Dunk’ on the retail markets!

The e-Commerce industry has been pushed into a new reality in the post-pandemic world. Customers have a world of options at their fingertips and online businesses in SEA markets have the vastest competition than ever. This event will cover all need-to-know by Retailers and e-Commerce on how to make a remarkable customer experience to impress, engage and retain customers.

Come join us at the Google office in Singapore. It’s your chance to step up your games and ‘Slam Dunk’ on the retail markets!

How is this made possible?

Google partners with retailers to drive business transformation through data-powered innovation of their e-Commerce capabilities. At Master Concept, we help you partner with Google and leverage the most buzzing marketing technologies including Customer Data Platform (CDP) and Omnichannel. It helps you to gain customer insights in a 360 view and create a winning customer journey.

Key Takeaways

Event Information

  • Date: Feb 16 (Thu), 2023

  • Time: 13:00 – 17:00

  • Venue: Google Singapore Office

  • Suitable for: Executives or CX-related subject experts in e-Commerce / Retails

Agenda

TimeSessionSpeaker
13:00 – 13:30Registration
13:30 – 13:40Welcoming SpeechDarryl McKinnon
Head, Google Workspace, Asia Pacific
13:40 – 14:00Power a digital transformation with Google e-commerce operationsNathan Goh 
Customer Engineering Manager, Google Workspace Ecosystem, APAC
14:00 – 14:40How to shoot a 3-pointer leveraging omnichannel e-commerceDerek Chan
Director & Co-founder, Master Concept

James Brandon Lindsay
Director of Analytics, Master Concept
14:40 – 15:00Break
15:00 – 15:30Attain proactive customer service and after-sales support via omnichannel
Callistus Lim
Heads the solution engineering team of APAC, Freshworks
15:30 – 16:00Google’s mobility solution to improve checkout and product delivery

Introduction of Master Planner
Jerald Lee
Field Sales Lead, Southeast Asia, Google Maps

Athena Wong
Head of Geospatial Engineering Team, Master Concept
16:00 – 16:15Wrap up & Q & A
16:15 – 18:00Networking session 
Basketball photo & try-out

Event Swags!

Ready to ‘Slam Dunk’ on the retail markets? Let’s go!

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