The e-Commerce industry has been pushed into a new reality in the post-pandemic world. Customers have a world of options at their fingertips and online businesses in SEA markets have the vastest competition than ever. This event will cover all need-to-know by Retailers and e-Commerce on how to make a remarkable customer experience to impress, engage and retain customers.
Come join us at the Google office in Singapore. It’s your chance to step up your games and ‘Slam Dunk’ on the retail markets!
How is this made possible?
Google partners with retailers to drive business transformation through data-powered innovation of their e-Commerce capabilities. At Master Concept, we help you partner with Google and leverage the most buzzing marketing technologies including Customer Data Platform (CDP) and Omnichannel. It helps you to gain customer insights in a 360 view and create a winning customer journey.
Key Takeaways
Event Information
- Date: Feb 16 (Thu), 2023
- Time: 13:00 – 17:00
- Venue: Google Singapore Office
- Suitable for: Executives or CX-related subject experts in e-Commerce / Retails
Agenda
| Time | Session | Speaker |
|---|---|---|
| 13:00 – 13:30 | Registration | |
| 13:30 – 13:40 | Welcoming Speech | Derek Chan Director & Co-founder @Master Concept |
| 13:40 – 14:20 | How to Make a 3-point Shot Leveraging CDP & Omnichannel for e-Commerce | Derek Chan Director & Co-founder @Master Concept James Brandon Lindsay Director of Analytics @Master Concept |
| 14:20 – 14:40 | How Google e-Commerce Operations Assist Your Digital Transformation | Nathan Goh Customer Engineering Manager @Google Workspace Ecosystem, APAC |
| 14:40 – 14:50 | Break | |
| 14:50 – 15:10 | Steal your Customers’ Attention by Building an Immersive Customer Journey | Head of Sales @Freshworks |
| 15:10 – 15:40 | Google Maps Leads you to The Win with The Improved Check-out Experience | Athena Wong Head of Geospatial Engineering Team @Master Concept |
| 15:40 – 16:00 | Wrap up & Q & A Group Photo | |
| 16:00 – 17:00 | Networking Session – Basketball Try-out |
Event Swags!
Ready to ‘Slam Dunk’ on the retail markets? Let’s go!
