The e-Commerce industry has been pushed into a new reality in the post-pandemic world. Customers have a world of options at their fingertips and online businesses in SEA markets have the vastest competition than ever. This event will cover all need-to-know by Retailers and e-Commerce on how to make a remarkable customer experience to impress, engage and retain customers.
Come join us at the Google office in Singapore. It’s your chance to step up your games and ‘Slam Dunk’ on the retail markets!
How is this made possible?
Google partners with retailers to drive business transformation through data-powered innovation of their e-Commerce capabilities. At Master Concept, we help you partner with Google and leverage the most buzzing marketing technologies including Customer Data Platform (CDP) and Omnichannel. It helps you to gain customer insights in a 360 view and create a winning customer journey.
Key Takeaways
Event Information
- Date: Feb 16 (Thu), 2023
- Time: 13:00 – 17:00
- Venue: Google Singapore Office
- Suitable for: Executives or CX-related subject experts in e-Commerce / Retails
Agenda
| Time | Session | Speaker |
|---|---|---|
| 13:00 – 13:30 | Registration | |
| 13:30 – 13:40 | Welcoming Speech | Darryl McKinnon Head, Google Workspace, Asia Pacific |
| 13:40 – 14:00 | Power a digital transformation with Google e-commerce operations | Nathan Goh Customer Engineering Manager, Google Workspace Ecosystem, APAC |
| 14:00 – 14:40 | How to shoot a 3-pointer leveraging omnichannel e-commerce | Derek Chan Director & Co-founder, Master Concept James Brandon Lindsay Director of Analytics, Master Concept |
| 14:40 – 15:00 | Break | |
| 15:00 – 15:30 | Attain proactive customer service and after-sales support via omnichannel | Callistus Lim Heads the solution engineering team of APAC, Freshworks |
| 15:30 – 16:00 | Google’s mobility solution ]to improve check out and product delivery | Jerald Lee Field Sales Lead, Southeast Asia, Google Maps Athena Wong Head of Geospatial Engineering Team, Master Concept |
| 16:00 – 16:15 | Wrap up & Q & A | |
| 16:15 – 18:00 | Networking session Basketball photo & try-out |
Event Swags!
Ready to ‘Slam Dunk’ on the retail markets? Let’s go!
