Deliver a world-class Digital Customer Experience with Google

Come join us at Google office in Singapore on Feb 16th. It’s your chance to step up your games and ‘Slam Dunk’ on the retail markets!

The e-Commerce industry has been pushed into a new reality in the post-pandemic world. Customers have a world of options at their fingertips and online businesses in SEA markets have the vastest competition than ever. This event will cover all need-to-know by Retailers and e-Commerce on how to make a remarkable customer experience to impress, engage and retain customers.

Come join us at the Google office in Singapore. It’s your chance to step up your games and ‘Slam Dunk’ on the retail markets!

How is this made possible?

Google partners with retailers to drive business transformation through data-powered innovation of their e-Commerce capabilities. At Master Concept, we help you partner with Google and leverage the most buzzing marketing technologies including Customer Data Platform (CDP) and Omnichannel. It helps you to gain customer insights in a 360 view and create a winning customer journey.

Key Takeaways

Event Information

  • Date: Feb 16 (Thu), 2023

  • Time: 13:00 – 17:00

  • Venue: Google Singapore Office

  • Suitable for: Executives or CX-related subject experts in e-Commerce / Retails

Agenda

TimeSessionSpeaker
13:00 – 13:30Registration
13:30 – 13:40Welcoming SpeechDerek Chan
Director & Co-founder
@Master Concept
13:40 – 14:20How to Make a 3-point Shot Leveraging
CDP & Omnichannel for e-Commerce
Derek Chan
Director & Co-founder
@Master Concept

James Brandon Lindsay
Director of Analytics
@Master Concept
14:20 – 14:40How Google e-Commerce Operations
Assist Your Digital Transformation
Nathan Goh
Customer Engineering Manager
@Google Workspace Ecosystem, APAC
14:40 – 14:50Break
14:50 – 15:10Steal your Customers’ Attention by Building an
Immersive Customer Journey
Head of Sales
@Freshworks
15:10 – 15:40Google Maps Leads you to The Win
with The Improved Check-out Experience
Athena Wong
Head of Geospatial Engineering Team
@Master Concept
15:40 – 16:00Wrap up & Q & A
Group Photo
16:00 – 17:00Networking Session – Basketball Try-out

Event Swags!

Ready to ‘Slam Dunk’ on the retail markets? Let’s go!

Know More

Related Posts

[Event] Meet with Co-founder : Derek Chan

As a leading cloud technology advisor and managed service provider, we bring an innovative and proven approach to how companies make use of different technologies to overcome the barriers of digital transformation and to meet with “New Normal”.

Master Concept

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