THE WAY TO REDUCE
First RESPONSE TIME BY 96%
First response time (FRT) plays a crucial role in customer satisfaction. The faster response time, the happier your customers are.
In this ebook, you can learn how to deliver a better customer experience and discover how we helped Decathlon Taiwan, one of the largest sports retailers in Taiwan, reduce the first response time of a ticket from 2.5 hours to less than 5 minutes.