THE WAY TO REDUCE
First RESPONSE TIME BY 96%

First response time (FRT) plays a crucial role in customer satisfaction. The faster response time, the happier your customers are. 

In this ebook, you can learn how to deliver a better customer experience and discover how we helped Decathlon Taiwan, one of the largest sports retailers in Taiwan, reduce the first response time of a ticket from 2.5 hours to less than 5 minutes.

incredible results Our Client Achieved :

Download the Story

Freshworks provides very powerful functions, enabling our customer services team to respond to our customers quickly and accurately. The setting up of quick replies has significantly shortened our response time.

Abby Lin, Customer Service Leader of Decathlon Taiwan