In 2023, many businesses are struggling with the weakened economy and global inflation. After the pandemic, many companies have recognized the importance of digital transformation. They are investing in improving work processes and management systems to reduce operating costs and enhance efficiency through technology. ITSM tools are a good solution. However, how to maximize the advantages of this system after implementation remains a key question.

This data report is based on statistical data across industries, cultures, and organizations of different sizes. It provides you with key data analysis issues, shares with you the latest service management trends, and helps your enterprise and IT teams achieve their goals and improve the business of internal services. value.