Solutions

Jira Service Management Powered By Atlassian

Atlassian’s Jira Service Management (JSM) is a powerful IT Service Management platform for Dev, IT Ops, and business teams.
See how JSM can take your work to the next level with automation, incident and change management.

What is Atlassian?

Atlassian is a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms.

We’re a team of 8000+ Atlassians supporting an international group of 250,000+ customers. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned.

ITSM Transformation and Modernisation

Connect Dev & Ops teams or bring IT support and operations together by adopting a service management transformation approach that integrates Atlassian products (Opsgenie, Jira Software, Jira Service Management) with pre-existing solutions in a customer environment.

Highlight Features

What Atlasssian Can Do For You?

Enterprise Service Management for Business

Leverage capabilities within Jira Service Management – like workflows, low code /no code automation, chat and an intuitive portal – to scale service management and enable modern service support across business teams like Human Resources (HR), Legal, Facilities, Marketing, and Finance.

Modernise IT Operations

Utilize the integration capabilities of Opsgenie and monitoring platforms to modernise and enrich incident detection, response and recovery process.

Service Management for Software Teams

Jira Service Management for software teams brings visibility to the whole organisation – from feature requests to support tickets – and allows teams to collaborate and automate tasks like code deployment. As a result, this leads to faster Mean Time To Resolve (MTTR) by increasing visibility on what has been recently deployed.

Benefits that Atlassian can provide you

Improved DevOps Processes

Greater Collaboration Across Teams

Reduction in Response Time for Customer Requests

Reduction in Manual Efforts with Automation

Customer Highlight

See How Worldwide Brands Leverage With Atlassian ITSM

Why Choose Master Concept?

Master Concept provide top-notch services such as consulting, implementation, customization, training, and support for Atlassian products. With their technology and expertise, we can offer our customers the best solutions to enhance collaboration, productivity, and efficiency. This includes highly effective ITSM products, such as Jira Service Management.

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